TriState Water Works Reviews: Cincinnati’s Lawn Sprinkler Company
We’re the lawn sprinkler company who truly loves our customers, and we are honored to be highly-rated in our customer reviews.
Google Rating
Based on 243 reviews
Facebook Rating
Based on 25 reviews
Angi Rating
Based on 98 reviews
Frederick H.
Great, freindly service fix some sprinkler heads. Chad is a great example of being customer-focused - he asked what I wanted and did it quickly.
Janie C.
Darren was right on time! Very knowledgeable and super helpful. Above and beyond our expectations! We hope to have him back for our winterizing.
Ellen H.
Chad was informative and friendly, he did a great job! I would recommend this company.
Ron J.
Chad quickly installed the check valve, determined nozzles that needed replacing, and upgraded nozzles to address typical dry areas. Great job.
Jack K.
These guys are rock stars!!! Incredibly responsive, sent an email, head back within an hour. Scheduled me for a service with a week! All the other clowns just jerked me around..."You know it springtime, right?", We're really busy, we'll have to call you back", never to be heard from again! Or we need to come out and give you an estimate first, that will take 3 weeks. Only to show and say they can't do it. T
These guys are all business! Derek showed up with a truck stacked full of parts. Super friendly, but he hit the ground running. Fix all the issues, including a new backflow preventer in a couple hours all at a fair price. Don't screw around with all the other guys/companies that act like their sh*t doesn't stink...These guys are the real deal! If you don't call them FIRST, you deserve what you get! I know!...To TriState, don't forget how you got there! It's the customer...with service like this you are the #1 irrigation company bar none!! As they say, if your business isn't growing, it's dying...One new customer for TriState!!!
These guys are all business! Derek showed up with a truck stacked full of parts. Super friendly, but he hit the ground running. Fix all the issues, including a new backflow preventer in a couple hours all at a fair price. Don't screw around with all the other guys/companies that act like their sh*t doesn't stink...These guys are the real deal! If you don't call them FIRST, you deserve what you get! I know!...To TriState, don't forget how you got there! It's the customer...with service like this you are the #1 irrigation company bar none!! As they say, if your business isn't growing, it's dying...One new customer for TriState!!!
Michael M.
On time. Great explanation and recommendations per Chad.
Brian L.
Fantastic Service. From scheduling the appointment to the service call itself, everyone was extremely helpful. Tim arrived on time, was extremely kind and professional. This is my first sprinkler system and he answered all of my questions in complete detail to make sure I understood everything that was being done. I highly recommend Tri State Waterworks. I look forward to continuing to work with them!
Uematsu Y.
Excellent service and great customer service. Chad was great with explanations of what needs to be addressed and finished everything during the visit. Very happy with their service and I would recommend them to anyone who is looking for irrigation and outdoor lighting needs. Top notch communication and they will keep you informed.
Dave C.
Darren provided excellent service in starting the sprinkler system this spring. He was on time and very courteous, and made helpful suggestions for future add-ons to our existing system. Nice service!
Gene M.
First class company with first class people. They are all very knowledgeable, professional and they take care of the issue the right way, the first time. I’ve used TriState for many years and couldn’t be happier. Tyler is very capable and always makes sure you’re happy with whatever task he’s called to address.
Rick L.
A neighbor farm used this company for a sprinkler system and raved about the service received. I think the technician even got offered supper.
Jason K.
We have used TriState Water Works since 2017. They’ve done all of our irrigation maintenance. Historically, Tim has done most of the work, but this time Chad came out to do our spring start up. Tim always took his time and made sure the start up went well. Chad did exactly the same thing. Chad went out of his way to make sure that we were satisfied with some changes being made to coverage in the various zones.
Great company! Highly, recommend them.
Great company! Highly, recommend them.
David K.
Chad was prompt, friendly, and very knowledgeable. During a startup he identified issues with my system, provided tune/repair/replace options, and got the job done quickly. I’d be happy to have his service in the future.
Joseph D.
Great company doing great work in the tri state. Specifically Darren. The guy was so informative and professional.
Ida
Customer service is second to none ... top notch! Newly built home and having multiple issues with the irrigation system from day one and getting poor support and response from the builder and the company that installed the system. We switched to TriState Water Works last year along with a few of our neighbors and we all have glowing comments and appreciation for the tech team and all the staff that have helped us. We all have had the same issues. Poorly installed equipment was the root cause.
Everyone, I mean everyone at TriState... have always been polite, patient, listened to our needs and observations, thorough with explanations and quick to respond.
Shout out to Chad with a big thank you to him ... our system open today turned out to be a lot more. He took the work on and did not make me reschedule for another visit. Every visit and every tech has exceeded my expectations every time. All with a great display of professionalism and customer service and skill ... Chad was stellar today ...
Everyone, I mean everyone at TriState... have always been polite, patient, listened to our needs and observations, thorough with explanations and quick to respond.
Shout out to Chad with a big thank you to him ... our system open today turned out to be a lot more. He took the work on and did not make me reschedule for another visit. Every visit and every tech has exceeded my expectations every time. All with a great display of professionalism and customer service and skill ... Chad was stellar today ...
Mary L.
Excellent service with my irrigation start up today. Prompt, courteous and efficient! Explained all aspects and replaced a few heads on the sprinklers. Would highly recommend TriState Water Works!
David N.
Chad P. from TriState water Works completed my sprinkler system tuneup and repairs this morning. He did a wonderful job. Three heads needed replacing, a couple others needed adjusting. He was efficient and everything was running well at the end. He cleaned everything up after all was done. I will definitely request his service in the future.
AJ R
Timothy performed the required backflow test. He was punctual and did the work quickly. Tristate Water Works has always gone above and beyond my expectations and I recommend them to my neighbors and friends.
Dan R.
I have been a customer of TriState Water Works for probably ten years or so. Back at that time I had worked my way through three other irrigation servicers looking for a reliable solution. Worked initially with the owner Sean and was sold on his caring attitude. This attitude is evident in his employees. Have worked with Tim for several years now and always receive the quality work I expect along with his knowledgeable judgement in improving my irrigation system. I never feel trepidation about the irrigation system now and know that TriState will be there to work through any issue. Definitely 5/5 star rating.
Abasic Computer S.
If you are not using TriState Water Works, you should be.
Jason S.
Darren is great to work with! Very helpful and courteous.
Laura P.
I have used them for years. Terrific. They answer the phone, or call you back promptly. They arrive on time, or let you know if they want. They are knowledgeable and professional.
Douglas H.
Tim and the team at Tristate are always on time, professional, and competent. Two thumbs up!
J P
We have been using tri-state for a couple of years now and couldn’t be more happy with the service. Darren was awesome. He was punctual, friendly and professional.
Amber M.
Chad did an excellent job communicating the issues with our sprinklers, happily worked through my punch list, and was professional. I highly recommend him to others.
Tim Van R.
Sean and the folks at Tristate have delivered outstanding service for me for 11 years. I highly recommend them.
Kathleen R.
Darren arrived early for our scheduled appointment and quickly & professionally got our sprinkler system up and running. We had several problem areas which Darren repaired. He advised me of an issue with our back flow and made note of it in our file. Darren ran through all the zones multiple times ensuring that all were working properly. I am 100% satisfied with this service and highly recommend Darren and TriState Water Works to anyone with a lawn sprinkler system!
Mark P.
Darren Owens was professional and courteous. He quickly repaired several issues that developed over the Winter, and our sprinklers and drip lines are now ready for another season.
Brad S.
The best service you can find. Chad and the entire team are top notch, best of the best. Highly recommend.
Cindy B.
We are always pleased with the TriState Water Work guys. Chad was our service tech. He was helpful, professional and friendly. Thanks TriState.
Gretchen R.
We’ve been trusting TriState to maintain our irrigation system at our home for 12 years. Thanks for the spring setup Darren!
Bill B
TYLER HARNESS is an outstanding Technician / Serviceman for TRISTATE WATER WORKS. He visited our home in Blue Ash, Ohio on April 1, 2025. Tyler helped program our Hydrawise Watering / Irrigation System and showed me each step on my phones app as he set the various filters and thresholds for watering. He walked me through each of our 6 zones and adjusted sprinkler heads so they covered all the grass, flower and tree areas. I really appreciate his patience and professionalism. He is one of the best customer service reps we’ve ever had at our home. Thank you Tyler!
Cynthia F.
Most responsive and professional business we deal with in maintaining our property.
Jim A.
1st class service in every area. The service tech was a great
representative for TriState. More companies should operate this way. Five stars for Tim your tech.
representative for TriState. More companies should operate this way. Five stars for Tim your tech.
Michelle R.
Tri-State Water Works was a great company to work with to install our Whole House Filtration, Water Softener, and Reverse Osmosis in our new home. We moved in 12/20/24, system installed 12/23/24. Installer was extremely knowledgeable, polite, and take great care ensuring he did not damage anything on the new property. This company was upfront with cost and did not try to sell me items I did not need. Honesty was refreshing.
Stephen B.
They do a great job every time.
Kevin L.
Great company. Always consistent and easy to schedule and work with. I highly recommend.
Joseph M.
Great company! Everything went as expected and prompt, courteous service. Tyler the best!
Jay S.
Another great Job by TriState Waterworks & Tim!
You can't go wrong with Tristate Waterworks. Always helpful. Sean & the team go out of their way to make sure you have what you need and any questions answered.
You can't go wrong with Tristate Waterworks. Always helpful. Sean & the team go out of their way to make sure you have what you need and any questions answered.
Brianne F.
We switched to TriState Water Works over 4 years ago and we are so glad! They are excellent with communication, timeliness and have knowledgeable, clean and neat employees. Could not be happier with their work!
Laurie M.
Thank you TriState Water Works for the great work. You show up on time with a professional and kind demeanor and do the work quickly and efficiently. Plus, your prices are great. Looking forward to getting booked for 2025.
JavierGDR G.
Tim did a fantastic job fixing our sprinkler system. Professional, explained all steps, protected our lawn … and everything with a smile!!
Tony M.
As usual, the technician was right on time and performed the winter shutdown efficiently and with care.
Donnie B.
We used TriState Water Works to replace a backflow device. It had broken and shot over 3000 gallons of water out. Tim did a great job!!
Tim T.
TriState Water Works has been the only company I used for start up, winterizing and general maintenance for 8 years. Outstanding team...Thanks Tim and Tyler
Richard B.
Great company! Great communication! On time and efficient. Chad who serviced the property did a great job! Thank you!
Karen P.
Tyler did a great job of listening, fixing a few items that needed correcting and suggesting helpful changes to a head to give us better coverage. TriState has been our provider for years, we appreciate how knowledgeable the team is.
Hope G.
Professional, friendly, efficient, timely. Thanks, TriState Water Works, for servicing our in-ground sprinkler system every spring and fall season... We're satisfied repeat customers. Francisco did an excellent job on our Spring, '24 Sprinkler Start-Up.
Derrick & Hope G.
Derrick & Hope G.
David Lisa V.
Sean’s employees are always friendly, timely and knowledgeable.
Thank you Matthew and Sean being on site for our spring start up, well done.
Thank you Matthew and Sean being on site for our spring start up, well done.
Nicole S.
Excellent service and communication. Our technician, Nicholas, was very professional and a super nice guy!
Carolyn Hurlbert G.
Great service, on time and very professional.
Jenna C.
I can not say enough good things about this company. If you want it done right you’ll make the call to them now! Eric is the man!! If you have a wiring problem (or any problem for that matter) with your system he will fix it and fix it fast!! Kuddos!! Glad we found your company!!
Albert B.
TriState it is the best service I would highly recommend them to my friends and family. the service guy was very nice and answered all my questions I will be using TriState for my system
Carlos Gregory S.
I’ve been a customer for YEARS. Eric of Tri-State is the absolutely best technician in the world. Always professional and thorough!
Marge Dunlay H.
Professs, knowledgeable and prompt
Brie Quinn W.
Everyone at TriState is excellent! I would definitely recommend them them for all irrigation needs.
Susan F.
This company is the best!! We have never been disappointed with any aspect of TriState WaterWorks. Everyone is friendly, knowledgeable, efficient and reliable. Would highly recommend them for their unparalleled service.
Tom R.
They keep their appointment times or they call if running ahead of schedule
Guys were courteous and knew their stuff!
Guys were courteous and knew their stuff!
Lynn M.
The service people who come out are always great. They are knowledgeable and friendly. The support staff are more than kind as well. Highly recommend.
Tom P.
I’ve been using TriState Water Works for years now. And they have never let me down. The most honest, thorough and fair company I’ve come across.
5 STARS!
5 STARS!
Mike H A.
Eric, the service technician was completely professional, being prompt and carefully aligned all my sprinkler heads. If a sprinkler head needed to be moved or replaced he did it without hesitation. I am completely satisfied with Tri-State Water Works, especially Eric the serviceman.
Keith P.
TriState Water works does a great job. Special shout out to Eric their technician who knows his stuff.
James E O.
Sprinkler system installs and maintenance.
Mike M.
On time and efficient. My system runs great. Thanks Tri-State H2O.
Joanne Hoge C.
Eric and Alec were extremely professional and helpful! They found the leak in our irrigation system and made the repair. We highly recommend Tristate Water Works!
Patti H.
We are very impressed with TriState. They are prompt in responding to questions/quotes. Eric was very professional and has serviced both our irrigation and lighting systems. We are certainly glad that we switched to this company. I highly recommend them.
Pierce K.
Eric was awesome and his expertise showed in helping me out with both my irrigation and lighting systems. He didn't stop until he knew ALL components of my systems were up and running properly! Overall great service and very professional!
Definitely would recommend them and I know I will be using them again in the future!
Definitely would recommend them and I know I will be using them again in the future!
Amy Bowles D.
Wonderful service!! Professional and reliable!
Trina R.
Excellent work, prompt and courteous repairman.
LeEtte Trice H.
Sean and his team have serviced our system for several years. Our experience has been excellent. Summer (office manager), Sean and Jordan have been a pleasure to work with. They are prompt, pleasant, courteous, trustworthy and professional. I highly recommend them. Rod Husk
Brenda W.
Great job!! Recommend Tri-state Water Works very highly. On time,very nice and friendly. Eric kept me inform on what he was doing and any repair he did. Set the system up and ready to go. Thank you Eric.