TriState Water Works Reviews: Cincinnati’s Lawn Sprinkler Company
We’re the lawn sprinkler company who truly loves our customers, and we are honored to be highly-rated in our customer reviews.
Google Rating
Based on 188 reviews
Facebook Rating
Based on 40 reviews
Angi Rating
Based on 98 reviews
Randy B.
Mathew got our irrigation system up and running. He was thorough and friendly throughout. He gave me some good tips to keep things running smoothly. Five stars all the way!
George M.
Outstanding! They always are friendly and do a great job.
Maria H.
A great company that always takes care of us every year they are always professional and do great work! We have been with them for over 10 years! We would highly recommend them!
Fred S.
Matthew was really great, knowledgeable, friendly yet professional. Could not ask for more. He is the best.
Shirley M.
Update 4/5/24 Tim restarted our irrigation for the year, after the winter season. Tim has been our go-to-sprinkler-irrigation-guy for 2 1/2 years. We literally wouldn’t use anyone else! He always carefully checks each sprinkler head to make sure they are not broken (changes out the ones that are) and makes sure they’re flowing properly. Tim is a great guy, a hard worker, and a huge asset to the company. They are very fortunate to have him and all of his years experience and dedication! Thank you, again, Tim! 🤗Tim (senior tech/installer/irrigation repairs) came out today to replace our Rain Bird irrigation controller with a Hunter HydraWise controller plus a wireless rain sensor. We have installed the Hunter HydraWise system in several other homes and we LOVE it! You can completely control the irrigation system from the app on your phone. It’s incredible! Especially, if you have a second home, as this is for us. Our main home is across the country. Tim was awesome. He is highly experienced and a hard worker. The rates were MUCH less than Teppe. And, their customer service was fantastic! Another reason for NOT using Teppe. We tried for over 6 weeks to get the diagnostic review of our irrigation system from Teppe!!! I won’t continue here (on this review) with regards to my nightmare experience of dealing with Teppe… but, I will NEVER EVER use them (Teppe) again!!! 😡My husband found TriState Water Works from a Google search and we’re elated to have TriState Water Works as our new irrigation company to go to for any, and all, future needs!Tim performed a thorough evaluation of our entire irrigation system and repaired, or had to replace, a total of 19 damaged (or leaking) irrigation heads! And, repaired one drip irrigation line. We bought our home a year ago. This is the first, true and complete, analysis of our irrigation system. We have one area in our 1+ acre lot which, strangely, has no Irrigation at all. We will get a bid from this company to install irrigation in that area. Rebecca, operations manager, answers the phone, handles scheduling, is very knowledgeable. We HIGHLY recommend TriState Water Works!UPDATE: 8/29/22Tim and Drew installed a Hunter Flo meter which detects water consumption and leaks within the irrigation system.11/9/22 Tim winterized our irrigation system.UPDATE: 4/19/23Tim was here for the spring start up of our irrigation system. He thoroughly checked the system and had to replace two old sprinkler heads. He goes through the entire system to make sure everything is operating properly and the sprinkler heads are moving in the directions that they should be. He’s always on time, very thorough, friendly, professional, and efficient. We sure appreciate him. He texts the day before a service call to let us know a timeframe for his arrival.😊
Hope G.
Professional, friendly, efficient, timely. Thanks, TriState Water Works, for servicing our in-ground sprinkler system every spring and fall season... We're satisfied repeat customers. Francisco did an excellent job on our Spring, '24 Sprinkler Start-Up.
Derrick & Hope G.
Derrick & Hope G.
Scott M.
No complaints, very professional. Got the system up and running quickly and replaced what was broken in a timely manner.
Jennifer L.
Removed, my backflow pipe from outside. Arrived on time and did the job quickly and accurately. No mess left. Definitely recommend.
Richard R.
Timely arrival of technician who quickly winterized our irrigation system. He was very pleasant and professional, and a familiar face who knew our system well.
Kevin L.
Great company. Always consistent and easy to schedule and work with. I highly recommend.
Donnie B.
We used TriState Water Works to Turn off Sprinkler Systems today. Alec did a thorough and outstanding job!!
David M.
We've worked with TriState for probably 10 years and they've been fantastic. Knowledgeable, high quality, just good people. We appreciate them even more because we'd had some really poor experiences with a few other irrigation firms that were undependable or poor quality work. Every person at TriState really wants us to be happy customers. They go above and beyond. Last year, we needed extensive rework in our backyard because some lines were destroyed during another company's drainage repairs. TriState's owner, Sean, made special trips to work with the other company to sequence and coordinate the reinstall, even on his days off. The team actually made the whole system better than it was before. Every person on the team is knowledgeable and cares. This is not the case with the other companies we used to use. Highly recommend.
Kelly K.
In 2022, the company we had used for irrigation services closed. So, I needed to find a new service provider and I found TriState Water Works through a Google Search. I called them and was immediately impressed by their professionalism and their online account tools. They kept me informed via email, showed up on time, performed the work perfectly and even squeezed our neighbor into their schedule. If you need an irrigation company, I highly recommend TriState Water Works.
V G
Timily and good service. It is very easy and convenient to make an appointment.
Jim A.
1st class service in every area. The service tech was a greatrepresentative for TriState. More companies should operate this way. Five stars for Matthew your tech.
Jay S.
Another great Job by TriState Waterworks & Tim!You can't go wrong with Tristate Waterworks. Always helpful. Sean & the team go out of their way to make sure you have what you need and any questions answered.
The C.
Garrett did a great job winterizing my irrigation system at a great price. Definitely will use them again!
Brian B.
I manage a house and two offices for a Cincinnati company. At some point, I think I've worked with everyone at TriState Water Works. I don't have a negative thing to say about any of the employees or the owner Sean. They're always friendly, positive, prompt, respectful, knowledgeable and efficient. TriState handles my irrigation for the two offices and a massive lighting system for the house. Rebecca, in the office, is always on the ball and reaching out to schedule my startups and winterizations before I'm even thinking about it. Those always go smoothly. TriState installed our landscape lighting system and, while it hasn't always worked perfectly (did I mention it's massive and the electric is the yard is a nightmare to boot), Eric stays on top of any repairs and adjustments and gets things back on track. I appreciate all the time and concern he spends on the lighting.One last thing that always impresses me is how well all of the employees speak of Sean and vice versa. I think happy employees lead to happy customers. It's definitely been my experience.
Jen W.
. We met Matthew today who is newer to the team and he was over the top helpful. He was prompt, helped with water pressure issues and came up with a plan for spring to ensure all areas of the lawn/garden will be reached. Tri state water is a company that cares about the customer. What a great feeling in today’s world where that appears to be hard to find. Very responsive, very helpful and very fair in pricing. I highly recommend them for any of your irrigation system needs
David M.
Great job fixing our sprinkler system. Hard working and completed work at quoted the price. Matther Meredith is hard working and very professional.
Kyle H.
TriState Water Works does a great job caring for my sprinkler system each year.
Tammie I.
I wanted to tell you about an exceptional young man who came to my house today. His name is Garrett and he was very knowledgeable, polite and professional! It was refreshing to have someone out that liked their job and did a great job taking care of my issues. I was very pleased and would have him back anytime! Tammie I
Cynthia F.
Most responsive and professional business we deal with in maintaining our property.
Barbara H.
A great company that does a very professional job.Been using them for many years. They are the BESTFantastic company. ERIC IS THE GREATEST !!!!!!!!!!!!!!!!!!!!!!!!!!!!
Bob P.
I have been a customer of Tri State Waterworks for more than ten years. They do wonderful work. Very knowledgeable, professional and do excellent work. I enjoy working with Matthew, their technician to refine the irrigation system to ensure lawn and shrubs are properly watered. I highly recommend Tri State Waterworks!
Joe P.
We have used the services of TriState Water Works for several years for our irrigation system and have always had outstanding and very prompt service. The system has been in place for many years and has developed a few aging problems, which I can personally relate to, however Garrett Wilson's visit today to perform and provide a thorough inspection gave it a new life! Garrett was very professional, timely, and clearly knows his business, a pleasure to work with. In addition to the inspection and suggestions to resolve some issues that have arisen over the years, Garrett was able to very quickly make a couple of repairs to bring the system back into usefulness during this visit. We are looking forward to his return to make further repairs and upgrades. Thank You TriState Water Works for continuing to staff with outstanding people like Garrett.
Vanessa H.
Matthew was amazing! Very knowledgeable and professional!
Patti A.
We have been using TriState now for several years and are very satisfied. They are always professional and prompt. We took advantage of the complementary system inspection special. It was a pleasure to work with Garrett who was able to fix a few minor issues. We highly recommend them for your sprinkler maintenance and repair needs.
Caroline C.
Great people, know there staff is a pleasure to work with! Tim is a seasoned employee who is able to solve and fix some of the most challenging issues. It is a pleasure to work with Tim and TriState Water Works.
JavierGDR G.
Tim did a fantastic job fixing our sprinkler system. Professional, explained all steps, protected our lawn … and everything with a smile!!
Glen L.
I was having trouble with some zones of my irrigation not working. Also, rain sensor wasn't working.Technician arrived at scheduled time and quickly diagnosed the issues. Modules in control box were quickly removed, cleaned, and reinstalled, solving the problem with nonworking zones. Rain sensor just needed new batteries. Overall, less than 30 minutes to get things going as good as new. Technician was courteous and professional. I had anticipated possibly having to get a new control panel, but it turned out to be an inexpensive fix.
Jae P.
We've used Tristate water works for several years and wouldn't use anyone else. Excellent customer service and they do great work.
Gracie H.
I always get great service from TriState Water Works. The employees are friendly and do great work. I highly recommend them.
Tony M.
As usual the TriState service was excellent. Easily made an appointment over the phone. The Technician arrived 4 hours early, was already in the area doing other services and was able to do ours as well. Very courteous, efficient, knowledgeable. TriState continues to be an excellent service and well worth the money.
Ann R.
Matthew installed drip in 7 flower pots in my front yard. He was very friendly and made sure I had it done the way I wanted. The price was very reasonable. I recommend them.
Emily S.
Tri-State Water Works have been so reliable for the many years I've been using them. I am especially grateful for their responsiveness when we have had an issue with our sprinkler system. This last time they came out immediately and worked to resolve the problem so quickly. I was very impressed by their quality of service.
OB1 I.
Always professional and always on time. Great crew.
Yim
Timely, friendly service that I have relied on for many years. With this visit, he repaired a broken PVC water line against the house and replaced it with copper to eliminate the chance of it cracking again due to settling/erosion.
David Lisa V.
Sean’s employees are always friendly, timely and knowledgeable.
Thank you Matthew and Sean being on site for our spring start up, well done.
Thank you Matthew and Sean being on site for our spring start up, well done.
Carol S S.
As usual, TriState Water Works, Tim, was prompt, efficient and friendly. He let me know that he had to replace a damaged sprinkler head. I have come to expect great service from whoever comes to my house to turn the system on in the Spring and turn it off in the Winter...I'm never disappointed!
Mary L.
Excellent service with my irrigation start up today. Prompt, courteous and efficient! Explained all aspects and replaced a few heads on the sprinklers. Would highly recommend TriState Water Works!
Joyce D.
I have used TriState for many years now and I have to say that I always have good service with Tim. In fact, I prefer to use no one else but him. He's technically great regarding my irrigation system and has a great personality to boot. I have used others but please keep Tim on my route! Thank you, Joyce Deupree
Michelle F.
Nicholas did an outstanding job of finding and fixing all of the issues with our irrigation system. He was polite, professional and knowledgable. I switched to Tri-State a few years ago for our irrigation opening, closing and maintenance and I an so glad I did. Their employees have integrity, work hard to solve issues and ensure that every plant is being watered. I can't say enough!
William E.
The technician from Tristate Water Works arrived on time to winterize our in-ground watering system. He was polite, explained what he would be doing, and executed the work in expert and timely fashion. We could not ask for any better service!
Mike A.
Nickolas always does a good job of testing all the sprinkler heads to make sure my lawn and flowers are covered properly. He always shows up on time and is very pleasant.
Mary K.
Excellent service and follow up with any issues I’ve had with a broken sprinkler head etc. I would say 6 stars. Always super helpful and courteous.
Nicole S.
Excellent service and communication. Our technician, Nicholas, was very professional and a super nice guy!
Jenna C.
I can not say enough good things about this company. If you want it done right you’ll make the call to them now! Eric is the man!! If you have a wiring problem (or any problem for that matter) with your system he will fix it and fix it fast!! Kuddos!! Glad we found your company!!
Albert B.
TriState it is the best service I would highly recommend them to my friends and family. the service guy was very nice and answered all my questions I will be using TriState for my system
Carlos Gregory S.
I’ve been a customer for YEARS. Eric of Tri-State is the absolutely best technician in the world. Always professional and thorough!
Brie Quinn W.
Everyone at TriState is excellent! I would definitely recommend them them for all irrigation needs.
Susan F.
This company is the best!! We have never been disappointed with any aspect of TriState WaterWorks. Everyone is friendly, knowledgeable, efficient and reliable. Would highly recommend them for their unparalleled service.
Tom R.
They keep their appointment times or they call if running ahead of schedule
Guys were courteous and knew their stuff!
Guys were courteous and knew their stuff!
Lynn M.
The service people who come out are always great. They are knowledgeable and friendly. The support staff are more than kind as well. Highly recommend.
Tom P.
I’ve been using TriState Water Works for years now. And they have never let me down. The most honest, thorough and fair company I’ve come across.
5 STARS!
5 STARS!
Mike H A.
Eric, the service technician was completely professional, being prompt and carefully aligned all my sprinkler heads. If a sprinkler head needed to be moved or replaced he did it without hesitation. I am completely satisfied with Tri-State Water Works, especially Eric the serviceman.
Keith P.
TriState Water works does a great job. Special shout out to Eric their technician who knows his stuff.
Mike M.
On time and efficient. My system runs great. Thanks Tri-State H2O.
Joanne Hoge C.
Eric and Alec were extremely professional and helpful! They found the leak in our irrigation system and made the repair. We highly recommend Tristate Water Works!
Patti H.
We are very impressed with TriState. They are prompt in responding to questions/quotes. Eric was very professional and has serviced both our irrigation and lighting systems. We are certainly glad that we switched to this company. I highly recommend them.
Pierce K.
Eric was awesome and his expertise showed in helping me out with both my irrigation and lighting systems. He didn't stop until he knew ALL components of my systems were up and running properly! Overall great service and very professional!
Definitely would recommend them and I know I will be using them again in the future!
Definitely would recommend them and I know I will be using them again in the future!